Our Standards
At Lebanon Locals, we believe guests deserve more than just a place to sleep. They deserve something thoughtful, warm, and intentionally crafted. Our quality standards ensure that every stay reflects the values of Lebanese hospitality: care, respect, comfort, and authenticity.
These standards aren’t about luxury or perfection. They’re about consistency, attention to detail, and a genuine desire to offer guests a memorable, meaningful experience.
Homes That Feel Human
Our guesthouses vary—some are small homes in the mountains, others are apartments by the sea, and many are village spaces passed down through generations. What unites them is the host’s commitment: to prepare the space with care, to welcome guests with kindness, and to deliver a stay that lives up to what was promised.
Cleanliness Comes First
Every space must be thoroughly cleaned before a guest arrives. Linens should be fresh. Bathrooms and kitchens sanitized. The entire environment should feel comfortable and respectful. Cleanliness is the most basic—but most powerful—form of hospitality.
Comfort Is in the Details
While guests don’t expect luxury, they do expect a space that’s functional and thoughtfully arranged. A proper bed, working lights, secure doors and windows, clean towels, access to drinking water—these small details speak volumes. They say: “You’re cared for.”
Safety Is Non-Negotiable
Hosts must provide a safe environment. That includes stable stairways, clearly marked entrances, adequate lighting, and safe check-in procedures. Guests should also be informed on what to do in case of emergencies. It’s not just about the space—it’s about how secure guests feel inside it.
Honesty Builds Trust
Every listing must reflect reality. Descriptions, features, and photos should match the actual space. Misleading guests—whether intentionally or through outdated information—damages trust. Even the simplest home can offer a beautiful experience when presented truthfully.
Communication Matters
Hosts are expected to respond promptly and kindly. From the first message to check-out, guests should feel seen, heard, and supported. Good hosting isn’t about being present 24/7—it’s about being available, clear, and warm. Delayed replies lead to frustration; good communication builds connection.
Hospitality Is a Feeling
Great hosts go beyond logistics. They create a sense of welcome. That might mean a personal greeting, a handwritten note, or a tip about a hidden local spot. What matters is the intention: that a guest feels this space was prepared for them, not just rented out.
How We Monitor Quality
We regularly evaluate listings based on guest reviews and performance. We offer hosts resources and support to improve. If a listing fails to meet our standards, we may temporarily deactivate it until the necessary improvements are made.
What We Stand For
When travelers book with us, they’re trusting that we’ve connected them with someone who gets it—someone who knows that cleanliness, comfort, safety, honesty, communication, and true hospitality are not optional. They are the pillars of Lebanon Locals.
To host with us is to offer more than a room. It’s to offer a piece of Lebanon—with all its warmth, character, and soul. And when a guest leaves with your story in their heart, it’s quality they’ll remember.
It’s also what will bring them back.