Welcome to Lebanon Locals. Below you'll find answers to some of the most common questions from our guests and hosts. If you can’t find what you’re looking for, feel free to reach out to us at [email protected] — we’re happy to help.
What is Lebanon Locals?
Lebanon Locals is a travel platform that connects guests with authentic guesthouses and locally curated experiences across Lebanon. Our mission is to help travelers explore the country like locals — through real homes, true hospitality, and memorable moments with the people of Lebanon.
How does booking work?
Guests can browse available guesthouses and experiences directly on the Lebanon Locals website. Once you find a place or experience you like, you can check availability, send a booking request, and complete your payment securely through our platform. Once the host confirms, your booking is complete, and you’ll receive all the necessary details.
Is it safe to book through Lebanon Locals?
Yes. We take safety seriously. All hosts and guests are required to verify their identity by submitting contact details and profile photos. Payments are processed through secure third-party systems, and we offer a Guest Refund Policy and Host Guarantee to protect both sides in case of any issues.
What if I need to cancel my reservation?
Our Cancellation Policy outlines the options available to you depending on the timing of your cancellation and the cancellation policy selected by the host. You can find full details in the cancellation section of your booking confirmation. In certain emergencies, additional flexibility may be offered.
Can I get a refund?
If your stay does not match the listing or if you face a verified issue, you may be eligible for a partial or full refund under our Guest Refund Policy. Be sure to report any problems within 24 hours of check-in by emailing [email protected] and include relevant details and photos.
How do I become a host?
Hosting is easy and rewarding. If you have an unused room, apartment, or guesthouse, you can list your space on Lebanon Locals by creating a free host account. You set your availability, pricing, and house rules. Once your listing is approved, guests can begin booking through the platform.
What kind of properties can be listed?
Lebanon Locals welcomes a wide range of accommodations — from traditional village homes and modern apartments to mountain cabins and coastal guesthouses. The most important thing is that the space is clean, safe, and prepared with care for guests.
What are the responsibilities of a host?
As a host, you are expected to provide an accurate listing, communicate clearly with guests, maintain cleanliness, and offer a respectful and welcoming experience. You can learn more about expectations in our Quality Standards and Why Host sections.
How do payments work?
Guests pay in advance through the Lebanon Locals platform using secure payment methods. Hosts receive their payment automatically after guest check-in, minus a small service fee. Payments can be received via PayPal or Stripe.
Are there any fees?
Yes, Lebanon Locals charges a small service fee to both guests and hosts to support the platform, provide customer support, and cover transaction costs. The final booking amount and any fees are clearly shown before payment.
What if something goes wrong during a stay?
We encourage guests and hosts to communicate directly and respectfully to resolve small issues. If a serious issue occurs, you can contact our support team at [email protected]. In situations involving safety, access, or misrepresentation, our Guest Refund Policy and Host Guarantee may apply.
Is Lebanon Locals available year-round?
Yes, Lebanon Locals operates year-round. However, some guesthouses and experiences may have seasonal availability depending on location, weather, or local events. Always check listing calendars or contact the host if you're unsure.
How can I get in touch with customer support?
For general inquiries, support, or feedback, please contact us at [email protected]. We typically respond within 24 hours.