Guest Safety
At Lebanon Locals, trust is the foundation of everything we do. Our mission is to connect travelers and hosts in ways that are honest, respectful, and safe.
We know that booking a stay in someone’s home—or opening your own home to a traveler—requires more than a confirmation email. It takes real confidence that the platform behind it is looking out for you. That’s why we’ve built a framework that puts trust and safety at the core of every experience.
Verified Community
Every user—whether guest or host—is required to verify their identity using a valid phone number, email, and profile photo. We encourage all users to complete their profiles fully and honestly. We also actively monitor for suspicious activity and inappropriate behavior to keep our platform secure.
Secure Communication
All messaging takes place through our internal platform. This keeps your conversations private, safe, and documented—so everyone can clarify expectations and protect agreements. For your safety, we strongly recommend keeping all communication on-platform.
Safe Physical Spaces
We require hosts to provide secure, well-prepared environments. This includes working locks, safe entry access, and clear check-in and emergency instructions. We also offer hosts ongoing guidance on improving safety and comfort.
In case of urgent issues, our support team is here to help resolve situations quickly and fairly.
Host Protection & Support
We offer protections for hosts, including a Host Guarantee and optional coverage to reduce risk. While rare, if accidents or unexpected issues arise, our team is here to listen, assess, and guide both parties toward a fair resolution.
Transparent Reviews
After every stay, both guests and hosts are invited to leave reviews. This two-way feedback system encourages accountability and helps future users make informed choices. Transparency is key to building a safe, respectful community—and our reviews are a big part of that.
Support That Listens
We know things don’t always go perfectly. What matters is how we respond. Our support team is here to handle concerns, mediate conflicts, and ensure that all voices are heard. Safety isn’t just about preventing harm—it’s about creating a space where people feel respected and protected.
At Lebanon Locals, we’re proud of the trust that lives between our hosts and travelers. It’s what makes our community strong. Whether you’re opening your door or stepping into someone else’s, you deserve to feel secure—and we’re here to make sure you do, every step of the way.