At Lebanon Locals, trust is the foundation of everything we do. Our mission is to connect people — travelers and hosts — in ways that are honest, respectful, and safe. We understand that opening your home to someone you’ve never met, or traveling to a new country and staying in someone else’s space, requires more than just a booking confirmation. It requires confidence that the platform behind it is looking out for everyone involved.

That’s why we have built a framework that prioritizes trust and safety at every level of the experience. From guest verification and host support to secure payments and transparent reviews, we are committed to creating an environment where both guests and hosts feel protected, informed, and respected.

Every user who joins Lebanon Locals — whether to travel or to host — is required to verify their identity through a valid phone number, email address, and profile photo. These steps are designed to make the platform more transparent and to ensure that both parties can see who they are communicating with. We encourage all users to complete their profiles fully and honestly, and we actively monitor for suspicious or inappropriate behavior.

Communication on our platform is managed through a secure internal messaging system. This keeps your conversations private and safe while allowing both hosts and guests to ask questions, confirm details, and clarify expectations before a booking begins. We advise all users to keep communication within the platform to protect against scams and ensure a documented record of all agreements.

Safety in the physical space is just as important. Hosts are expected to provide a secure environment for guests, including proper locks, safe entry access, and clear instructions for check-in and emergency situations. We also offer resources and guidance to help hosts improve the safety and comfort of their properties. In cases of emergencies, we provide dedicated support to help resolve issues as quickly and fairly as possible.

For added peace of mind, Lebanon Locals offers host protections, including a Host Guarantee and optional coverage that helps reduce risk and build confidence. While rare, if accidental damage or difficult situations occur, our team is here to listen, assess, and support you through the process. Our priority is always to find solutions that are fair and considerate to everyone involved.

Trust is further reinforced through our review system. After every stay, both the host and the guest are invited to leave honest feedback about their experience. This public review system helps future users make informed choices and holds everyone accountable for their behavior and hospitality. It also creates a culture of transparency and mutual respect that strengthens the entire Lebanon Locals community.

We know that problems may arise — no platform is perfect. But what defines us is how we respond. Our support team is available to handle concerns, mediate issues, and ensure that all voices are heard. We believe that safety is not just about preventing harm, but about creating an environment where people feel valued, listened to, and treated fairly.

At Lebanon Locals, we take pride in the trust that exists between our community of hosts and travelers. We are here to maintain that trust through clear standards, responsible systems, and a real commitment to safety. Whether you are opening your home or stepping into someone else’s, you deserve to feel secure — and we are here to make sure that happens, every step of the way.