This Privacy Policy describes how Lebanon Locals (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you access or use our website, mobile applications, and services (collectively, the “Platform”). By using the Platform, you agree to the terms of this Privacy Policy and consent to the collection and use of your personal information as described herein.

We are committed to protecting the privacy of our users — both guests and hosts — and maintaining transparency in how we handle data. If you do not agree with any part of this Privacy Policy, you should not use the Platform.

1. Information We Collect

We collect both personal and non-personal information to provide and improve our services. The information we collect includes but is not limited to:

  • Contact information such as name, email address, phone number, and mailing address

  • Profile information including photos, descriptions, languages spoken, and location

  • Payment information such as billing details and payment method (processed securely through third-party providers like Stripe or PayPal)

  • Booking and transaction history on the Platform

  • Communications between you and other users or with Lebanon Locals customer support

  • Device and usage data, including IP address, browser type, pages visited, and interaction data collected via cookies and analytics tools

2. How We Use Your Information

We use your information for the following purposes:

  • To facilitate bookings, process payments, and provide customer support

  • To verify user identities and maintain platform safety

  • To communicate important service updates, confirmations, and promotional content (only with consent)

  • To personalize your experience and recommend listings, experiences, or content

  • To comply with legal obligations and resolve disputes

  • To analyze usage trends and improve the functionality, performance, and security of the Platform

3. Sharing of Information

We may share your information with third parties in the following circumstances:

  • With other users of the Platform (for example, hosts receive limited guest information for confirmed bookings)

  • With service providers who support our operations (payment processors, hosting services, analytics tools, etc.)

  • When required by law, legal process, or to respond to government requests

  • To protect the rights, property, or safety of Lebanon Locals, our users, or the public

  • In connection with a business transfer, such as a merger, acquisition, or sale of assets

We do not sell, rent, or lease your personal data to third parties for their marketing purposes without your explicit consent.

4. Cookies and Tracking Technologies

Lebanon Locals uses cookies and similar technologies to enhance user experience, analyze usage, and provide relevant content. Cookies may collect anonymous usage data, such as pages visited and time spent on the site. By using our Platform, you consent to the use of cookies in accordance with this Privacy Policy.

You may manage or disable cookies through your browser settings. However, some features of the Platform may not function properly without them.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes secure data transmission, encryption, and restricted access to sensitive information.

However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to take precautions when sharing personal information online.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location and applicable data protection laws, you may have rights to:

  • Access or request a copy of your personal data

  • Correct or update inaccurate information

  • Request deletion of your account or data

  • Object to or restrict certain types of data processing

  • Withdraw consent (where processing is based on consent)

To exercise these rights, please contact us at [email protected]. We will respond to valid requests within the timeframe required by applicable law.

8. Third-Party Links

The Platform may contain links to third-party websites or services. Lebanon Locals is not responsible for the content or privacy practices of those sites. We encourage you to review their privacy policies before providing personal data.

9. Children’s Privacy

Lebanon Locals does not knowingly collect personal data from children under the age of 13. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly.

10. Changes to This Policy

Lebanon Locals reserves the right to modify this Privacy Policy at any time. We will post any changes to this page and update the "Last Updated" date. Continued use of the Platform after changes are posted will constitute your acceptance of the revised policy.

11. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Subject: Privacy Policy Inquiry

Last Updated: 5/15/2025