By using the Lebanon Locals platform as either a host or guest, you acknowledge that you have read, understood, and agreed to be bound by this Guest Refund Policy. All capitalized terms used here will have the same meaning as defined in the Lebanon Locals Terms of Service and Payment Terms, unless otherwise specified.

1. Travel Issue

Only a guest may submit a claim for a Travel Issue. To be eligible for a refund or alternative accommodation under this policy, the guest must meet all of the following conditions:

(i) The guest must report the Travel Issue within 24 hours of the start of the reservation by emailing [email protected], and must include detailed information, such as photographs or other evidence, to clearly demonstrate the issue. The guest must also respond to any further requests from Lebanon Locals for additional information or clarification.

(ii) The guest must not have directly or indirectly caused the Travel Issue through action, omission, or negligence.

(iii) The guest must have made a reasonable effort to resolve the issue with the host before submitting a formal claim to Lebanon Locals.

2. Policy Coverage

If a guest experiences a qualifying Travel Issue, Lebanon Locals may, at its sole discretion, either refund the guest up to the full amount paid through the platform for the booking, or make reasonable efforts to locate and book comparable alternate accommodations for the remaining unused nights of the reservation.

Lebanon Locals will determine the validity of the Travel Issue, the refund amount, and the suitability of any alternate accommodations. These determinations are final and binding.

3. Eligibility Conditions

To qualify for a refund or alternate accommodation, the guest must satisfy all of the following:

• Be the individual who booked the accommodation through the Lebanon Locals platform.

• Notify Lebanon Locals of the Travel Issue within 24 hours of check-in or upon discovering the issue, by emailing [email protected].

• Have made no contribution to the Travel Issue through their own actions or negligence.

• Have made a reasonable effort to resolve the issue directly with the host prior to involving Lebanon Locals.

4. Host Responsibilities and Reimbursements

As a host, you are responsible for ensuring that all accommodations listed on Lebanon Locals meet basic quality standards. This includes but is not limited to: providing accurate listings, safe and clean environments, working amenities, and full access to the space as described. Hosts must be available or have a point of contact available to assist guests with any issues during their stay.

If Lebanon Locals determines that a Travel Issue has occurred, and the guest is either refunded or placed in alternative accommodations, the host agrees to reimburse Lebanon Locals up to the amount originally paid out. The host may also be held responsible for any additional costs related to the relocation of the guest.

This Guest Refund Policy takes precedence over the host's individual cancellation policy. If a host wishes to dispute a Travel Issue, they must demonstrate that they made a genuine effort to resolve the issue with the guest prior to escalation and provide evidence to Lebanon Locals during the dispute process.

5. General Terms

This Guest Refund Policy is not an insurance policy and is not intended to replace any insurance coverage that the guest may hold. The benefits of this policy are not assignable or transferable.

Lebanon Locals reserves the right to modify or terminate this policy at any time without prior notice. Any claims submitted before the date of modification will be processed under the policy terms in effect at the time of submission.

This Guest Refund Policy constitutes the full and exclusive understanding between Lebanon Locals and users of the platform regarding refunds for Travel Issues. It supersedes any prior written or oral agreements.

6. Contact

If you have any questions about this Guest Refund Policy or need assistance submitting a claim, please contact us at [email protected].